I got a HP TouchSmart TX2Z tablet a few weeks ago. So far I love it. I've got Win7 on it and it's been great. The past week or so the keyboard has simply been useless – doesn't even work at startup to get into the BIOS. I took the thing apart thinking perhaps it was unseated – was seated fine. I discovered some obscure comment on a blog saying that someone else had the same problem and they had remove the battery (and AC power) and then put it back in and things were fine again. I did this and sure enough the tablet keyboard works again. Got me what's wrong with it but this solution is surely better than having to try and explain this situation to HP's consumer tech support in Bangalore or Chennai.
UPDATE: Apparently I was 9 revisions behind on my BIOS/firmware. The release notes for the current rev (F.12) mention fixing an issue with the keyboard not working. Hopefully this will take care of it.
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#1 re: HP TouchSmart Tx2z Disabled Keyboard
Wednesday, March 18 2009 12:08 AM by dragonfly#2 re: HP TouchSmart Tx2z Disabled Keyboard
Wednesday, March 18 2009 8:31 AM by mattI had a similar problem with an HP laptop (8510w). The row of buttons that control volume, wireless antenna, etc stopped responding. I pulled the battery for a few minutes as suggested in an HP forum and sure enough they came back to life.
Btw: AD4E, awesome book!
#3 re: HP TouchSmart Tx2z Disabled Keyboard
Wednesday, March 18 2009 7:06 PM by TomThanks for the advice of taking out the battery.
Today I received mij TX2 1050ed and all of a sudden the keyboard stops functioning...
I tried to recover the computer but nothing helped, I thought my HP notebook had to go back to repair... Phew, saved me a few weeks without laptop.
#4 re: HP TouchSmart Tx2z Disabled Keyboard
Wednesday, March 18 2009 11:10 PM by Garry SwiftYes, Thank you and Thank you again
#5 re: HP TouchSmart Tx2z Disabled Keyboard
Thursday, March 19 2009 4:56 PM by Christian GrossTHANK-YOU...
I just bought a new tablet (less than 2 weeks old). This saved me quite a bit of hassle...
#6 re: HP TouchSmart Tx2z Disabled Keyboard
Sunday, March 22 2009 7:45 PM by NicolasI just had the same problem, you save a lot of trouble, and a lot of time without my laptop, Thank you
#7 re: HP TouchSmart Tx2z Disabled Keyboard
Friday, April 10 2009 6:48 AM by shawonHi, same happened to me. I was very worried with my 2 weeks old laptop. But this removing batter and AC power solution saved my laptop. Thanks for the solution.
#8 re: HP TouchSmart Tx2z Disabled Keyboard
Friday, April 10 2009 6:48 AM by shawonHi, same happened to me. I was very worried with my 2 weeks old laptop. But this removing batter and AC power solution saved my laptop. Thanks for the solution.
#9 re: HP TouchSmart Tx2z Disabled Keyboard
Monday, April 20 2009 8:42 AM by ceceTHANK YOU THANK YOU THANK YOU!!!!! ONLY HAD IT 4 DAYS AND IT SUDDENLY STOPPED. YOUR METHOD WORKS!!! THANKS AGAIN!!!
#10 re: HP TouchSmart Tx2z Disabled Keyboard
Monday, April 20 2009 10:34 AM by Tom MansonHey, same here! The Battery R/R was the perfect fix (at least this time). Fantastic!!!!!! Thanks all!!!!!
I'm gonna bookmark this site for sure!
Tom
#11 re: HP TouchSmart Tx2z Disabled Keyboard
Friday, July 17 2009 2:24 AM by owatIt's funny that , as of this writing I just be able to use
my keyboard again after it wasn't functional for the last few days. I dont think I did something special ... just plugging AC power to my labtop as usual and the keyboard work again.
Next time (If this happends again) I'll try removing battery ..it's much better than waiting for few days to have it functional again, :)
Thanks for your time posting this useful workaround.
Owat
#12 re: HP TouchSmart Tx2z Disabled Keyboard
Monday, September 21 2009 1:48 AM by KachiYou just saved me a fierce heart attack. Thanks a lot pal.
#13 re: HP TouchSmart Tx2z Disabled Keyboard
Friday, October 30 2009 8:58 PM by HiphoneproGet all the apps and games as well as tips and tricks for the TX2 touchsmart at http://touchswipe.com
#14 re: HP TouchSmart Tx2z Disabled Keyboard
Tuesday, December 08 2009 1:34 PM by MindiThank you! I can't believe I've been without my keyboard for two weeks. I was about to reinstall windows!
#15 re: HP TouchSmart Tx2z Disabled Keyboard
Thursday, February 04 2010 5:07 PM by MaegenMy keyboard AND wireless switch suddenly stopped working...I'm going to try to take the battery out and see if this works! My warranty ended 12/26/10 and I called 2/3/10 about this issue. Should have just looked here first. Thanks!
#16 re: HP TouchSmart Tx2z Disabled Keyboard
Saturday, June 12 2010 12:05 PM by TimGo Figure!
I was convinced I had broken my touchsmart tx2 and I was searching under keyboard replacement and keyboard repair and how to repair my keyboard when I happened upon this remove the power fix.
Boy this really saved my buttons! Thanks!
#17 re: HP TouchSmart Tx2z Disabled Keyboard
Thursday, July 15 2010 6:29 PM by JillThis was just what I needed to fix my<a href="http://www.touchscreenlaptop.com/
">touch screen laptop</a>. Thanks so much!
Thanks! I just got the same unit and your post saved me hours of troubleshooting. I'm gonna search for the bios update myself. Let us know if your update fixes this issue.